American Airlines passenger was dropped from the plane: the team did not like her 'fellow traveler'

An outraged music student says American Airlines kicked her off a flight along with her $30 cello after she bought an extra ticket specifically for the instrument - and did so without any restrictions.

Фото: Depositphotos

Dzhinzhin Hu, a student at the DePaul University music course, flew from Chicago to Miami without a single problem to perform at a music festival, but a few minutes before the end of landing on the flight in the opposite direction, she was told that the girl should leave the plane, writes New York Post.

According to the musician, an American Airlines employee said that "the plane is too small to support your cello." The aircraft in question was a Boeing 737. In a Facebook post shared by more than 2 people, Hu's husband, Jay Tan, wrote that he had ordered the tickets by phone. The man told the operator that one of the seats was for a cello and that it was “absolutely allowed.”

During check-in, no one also told his wife that she could not carry the instrument on board. No one objected when she got on the plane and even when she was already seated, including the steward who had given her a seat belt extender so that the girl could fasten the instrument. But after the expensive cello was installed on the seat, the team changed their mind.

As a friend told Hu, who was left on the flight after she was asked to leave with the instrument, two people sat on the seats bought by the girl.

“It’s clear that AA is just playing with customers,” Tan wrote on Facebook. “They just let passengers go when they sell too many tickets, using FAA regulations as an excuse.”

Passengers are allowed to transport oversized tools in the cabin of the aircraft if it is in the case and if they have acquired additional space in accordance with federal regulations. American Airlines policy requires the instruments to weigh less than 75 kilograms, but Hu says her cello weighs less than 4,5 kg.

“I don’t think we did anything wrong and the way they handled the situation was humiliating,” Tan said.

His wife was put on a flight out of Miami the next day. In a statement, American Airlines said there was a "misunderstanding" over whether the cello's parameters matched those allowed on board.

“We apologize for the misunderstanding and she will be contacted by a customer service representative,” the statement said.

According to Hu, the company had so many chances to tell her that they would not let her aboard, but everyone was silent until the girl sat in the chair. Now she hopes to receive a sincere apology from American Airlines.

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