Passengers who almost died in the air, told about the actions of the airline

Southwest Airlines will pay the passengers of the tragic flight, during which the woman was pulled out of the window, at $ 5000 and will issue a voucher for $ 1000 in compensation.

Photo: facebook.com/marty.martinez

Airline CEO Gary Kelly sent out letters to 142 passengers who survived, apologizing for the “circumstances” that had happened.

During the airline's flight, an engine exploded in the sky, smashing a window next to Jennifer Riordan. As a result of depressurization, the woman partially stretched out through the window of the plane, she later died in hospital.

Photo: facebook.com/marty.martinez

Investigators are investigating what could have caused the explosion, because the plane passed a security check just three days before the crash.

In his letter Southwest Airlines pointed out that the National Aviation Safety Board is investigating the incident, but stated that the airline’s priority is to provide assistance to those injured.

"On behalf of the whole team Southwest AirlinesPlease accept our sincere apologies for the circumstances surrounding your 1380 flight on Tuesday morning, April 17. ”

В то время как Национальный совет по безопасности транспорта продолжает расследование относительно обстоятельств, связанных с ДТП, наша основная — помочь вам всеми возможными способами.

We value you as our customers and we hope that you will give us another opportunity to restore confidence in Southwest Airlines, like an airline you can count on.

In this regard, we send you a check in the amount of $ 5000 to cover any of your financial needs.

As proof of our sincerity, we also send you a voucher for 1000 US dollars, which can be used for future travel.

Again, please accept our sincere apologies. ”

On board the aircraft were 143 passengers, including the deceased Jennifer Riordan. The airline has not yet commented on how much compensation the family of the deceased will receive, with two children left in Albuquerque. It is also not clear whether the airline will compensate five crew members, including pilot hero Tammi Joe Schulz.

Tammy Joe Schulz
Photo: Diana Mc Bride / Facebook

Photo: facebook.com/marty.martinez

Neither the Riordan family, nor any of the passengers who survived the flight, filed a complaint against the company.

Most of them are happy to be alive and say that they are grateful to the team. Southwest, namely the pilot Tammy Jo, for a safe landing.

Photo: facebook.com/marty.martinez

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