Florida resident receives 13 new suitcases from Delta as compensation for damaged luggage

A Florida woman received 13 suitcases after Delta Air Lines damaged her luggage. The edition told in more detail Fox News.

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A traveler recently experienced an unexpected customer service overload from Delta Air Lines after she filed a post-flight baggage claim.

Peyton Thompson, 29, decided it was a mistake when she received packages from the airline.

“I thought I was only going to get one suitcase, but when I saw so many, I figured maybe they just sent me a whole set... so I took them home with me and started unpacking,” Peyton reasoned.

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As a traveling radiologist, she often rents Airbnbs and has to fit everything she has into her car.

"I can't fit 13 suitcases in my truck," she said.

Thompson, who was in New York for work at the time, documented the event in a video that has over a million views on TikTok.

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Last month, she removed her new peacock suitcase from the Delta Air Lines baggage claim conveyor belt at Syracuse-Hancock International Airport and noticed it was "destroyed."

“One of the wheels was completely torn off, and I'm guessing that because of this, the hard coating of the case was torn, as well as the fabric inside was exposed,” Thompson said.

She stressed that there was a snowstorm in the area and she had to drag her bag through the snow and ice. Two wheels of the suitcase were damaged, leaving only one impeller.

“I was upset because I hardly used this suitcase. It had a beautiful peacock on it,” she said.

Thompson filed a complaint and received an email response saying the process could take up to a month due to the "high volume" of complaints.

Thompson then received a personal response with an apology she received from a Delta representative.

Later, a Delta representative decided to replace her damaged suitcase.

She was sent a link with suitcases she could choose from. Thompson made her choice and received an order confirmation email.

“About two weeks after that, I got nine confirmation emails,” she said, and thought, “What the hell? There must be some kind of glitch." I just deleted them all."

Shortly thereafter, she was approached by the owner of the Airbnb where Thompson was staying and said, “Hey Peyton, you have a bunch of packages. Do you want to take them?"

“There were nine big, big boxes,” Thompson continued.

She loaded the packages, took them home and started unpacking.

“I FaceTimed with my mom and dad. It was very funny to me, ”she said, because there were several smaller ones hidden in the large suitcases that were sent to her.

“So there were smaller suitcases hidden inside the three big ones. In total, I got 13 of them,” she stated.

Thompson monitored the price and learned that three of them were selling for $400.

“They all cost between $200 and $400. “I felt terrible,” she admitted. “I don’t know why I received so many suitcases, but I chose the one I wanted.” I checked it and it was free. The company sent me a confirmation email.”

Thompson contacted the carrier, who contacted the baggage company.

“The rep's name was Pam and she was great. Pam said, “Yes, it was a mistake. We are very sorry for your inconvenience,” Thompson relayed their conversation.

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They sent her postage bills, and she sent the suitcases back.

"They made it easy for me so I'm not angry and I hope no one gets fired from their job for this mistake," she added.

Thompson didn't expect her TikTok video to get so much attention.

“I cried with laughter. It was like an April Fool's joke," she replied to one of the viewers in her comments on TikTok.

Many users on TikTok laughed and joked about the delivery error.

One of them commented: "I don't see a mistake here."

Thompson, referring to her being a Delta customer, replied, “Apology accepted. I am loyal to the company."

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