Uber has sent an insult to the client

Фото: Depositphotos

A resident of San Francisco received a letter from Uber tech support saying "Hello, bitch." According to her, this happened the next day after she left a review for the order canceled due to the company's fault, writes The Huffington Post.

25-year-old resident of San Francisco Caitlin Reardon said that she and her roommate ordered a few burritos on Monday evening, but were upset after waiting an hour and a half.

Therefore, she did what any normal person would do — called Uber to understand why her order was canceled. It turns out that the order was canceled because one of the drivers did not want to take it, although the application still showed that food was being prepared.

UberEats offered Reard to try to order again, but since the company could not guarantee that its order would not be canceled a second time, Reardon sent a complaint to the delivery service.

I ordered food a half hour ago, I called to make a complaint, and in technical support they just told me that they regretted canceling my order. This is unacceptable: if they planned to cancel it, then why didn't they do it in the first 89 minutes? Hire the best customer care professionals and do not accept orders that you cannot fulfill.

The next day, Rearddon received a response: “Hey, bitch,” the message began.

In response to her complaint, someone who has access to a Uber account in Riverdon appears to have changed the name in the app to "Bitch."

“I was shocked when I opened my email and saw the greeting, 'Hi-Bitch,'” Reardon said.

The girl added that she was worried not only by an insult, but also by the fact that a couple of minutes before receiving the letter, she ordered a taxi to her sister. This means that the driver might have mistaken the name of her sister, Bitch.

"I am very upset. That was the last straw, ”Reardon said.

“I’m so upset,” Reardon Huff told the Post. "That was the last straw."

The real name Reardon has since been restored, and a Uber spokesman said that the officer responsible for the incident was fired.

“This agent's behavior is unacceptable and as a result, he is no longer employed with us,” the spokesperson said. “Excellence in customer service is what we strive for every day, and we are disappointed that that standard was not met in this situation.”

This incident added to the list of misfires Uber. Earlier this year, a former Uber engineer He accused company in sexual harassment that ultimately led to retirement former CEO Travis Kalanika in June. Uber has appointed a new CEO at the end of last month.

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