The Plaza: the secrets of the most famous hotel in New York

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The butler who worked in the oldest hotel in New York Plaza, told about what the hotel staff have to face every day.

The Times published a few secrets of the hotel with 147-year history, located on the Great Army Square.

What is the list of VIP-clients?

The corporate culture of the hotel says that every guest should feel like a VIP guest. But even VIP lists have their own hierarchy. So, at the very top of the pyramid are kings, queens and heads of state. Their butlers are called V1s. Below are the guests who constantly stay at the hotel, book expensive rooms or are popular celebrities. Such guests are called DV or outstanding visitors. At the very bottom of the pyramid are the VIP class SA. This is a category of overly demanding customers who complain about something all the time.

Bathroom

The duties of the butler include - take a hot bath and add salt and essential oils to the water. But that’s not the end of it. Often, guests ask the butler to stay nearby to add hot water or oils if necessary.

One of the butlers recalled that the lodger asked the butler to fill the bath with ice and put the oysters to be placed around the body of the bathing guest.

Hotel guests are very predictable.

Hotel staff Plaza they study their guests in great detail, monitor guests social networks. For example, electric kettles are brought to the rooms of guests from Asia, because often visitors from Asian countries bring noodles with them and prefer to cook it in the room. If guests from America stop, butlers make sure that the mini-bar is always full. For guests from Arab countries, dates, dried fruits and nuts are brought to the room, as they are usually indifferent to chocolate and other sweet desserts. Butler in Plaza he will always ask a guest businessman if his costumes need cleaning and ironing.

Sometimes guests are unpredictable.

Sometimes guests can perplex even the most experienced butlers. So, once the butlers Plaza they constantly fished out the empty lobster shells in the hotel fountain and could not understand where they came from. It turned out that one of the guests - a prince from one Middle Eastern country - regularly ordered lobster dishes from the room, and threw shells through the window into the fountain.

One woman dropped a blueberry in chocolate from a window and asked the butlers to find her dainty. She was offered to bring a new box of the same brand, but the guest was adamant. The butlers were looking for blueberries for a very long time, but to no avail.

Another guest asked the butler to replace all the furniture in the room, because he did not like the blue color.

Another guest asked to bring him a live tarantula from Africa, which he was going to eat. Naturally, all such requests butlers perform with stone faces.

Pillow case problem

At least once a week, the pillowcase that he brought with him disappears from the guest’s room. The hotel staff thinks that this is the property of the hotel, and take the laundry with the rest of the laundry. Unfortunately, it is not always possible to find the missing pillowcase, and then the hotel from its own funds seeks and buys the same pillowcase, regardless of the price.

Christmas is not fun

From October to December the hotel is bustling. Every day someone orders banquets. Every evening, butlers receive at least five requests to help tie a tie or button a dress. In addition, they often ask to decorate the room “Christmas style”. So often that the hotel offers a special “Christmas package” - for $500, a butler will install and decorate the Christmas tree in your room.

The client is not always right

Customers constantly complain. Some guests, for example, are dissatisfied with too slow laundry, although the hotel offers both standard and urgent options for providing services.

To avoid unnecessary poklepov, butlers fix everything on pocket cameras: open bottles of alcohol, condition of furniture, stains on linen, which were before washing. If the client has a complaint, the hotel provides evidence.

Food that remains after afternoon tea is not thrown away.

Snacks and mini-sandwiches go to the staff. There is a separate cafeteria for employees, where they put food, which remains after the afternoon tea.

Guest can be blacklisted

And it is much easier than you think. AT Plaza There is an anti-discrimination policy, and guests who are unacceptable to employees due to race, gender, age or religion can be blacklisted.

Even VIP guests can be on the list of unwanted guests. So in Plaza They don't accept a pop star because she used drugs and behaved aggressively towards staff, and a sitcom star because she was also aggressive.

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