New Jersey Passenger Paid $ 179 For A 'Non-Existent' Flight

The nightmare of a traveler: to arrive at the airport and find that the flight for which the ticket was purchased does not exist. This is exactly what happened with travel blogger Erin Levy. Information about the passenger flight from Newark to Paris was missing both on the departure board and at the check-in counters.

Фото: Depositphotos

A couple of weeks ago, 35-year-old Erin paid $179 for a one-way flight on a Level airline plane - she planned to go to a friends wedding, she says USA Today. 9 September, when Erin arrived at Newark Liberty International Airport in New Jersey and intended to board the plane, it turned out that nobody knew anything about the flight.

Levy could not find any information at the airport - neither about the gate number, nor about the departure time, and several hours before arrival she quite successfully checked in for this very flight using the airline’s mobile application.

Eventually, the passenger found an airline agent from OpenSkies, one of the divisions of British Airways, who helped her figure out what had happened. Level's flight from Newark to Paris was rescheduled for September 18, nine days from when Erin discovered the flight was "missing." According to her, no one warned the woman, and this information did not appear on the airline’s website.

“I've traveled to more than 40 countries—even with a handwritten ticket to Uzbekistan—and nothing like this has ever happened,” Levy says, adding that at the last minute she had to buy a seat on a WOW flight for $319.98.

Other airline customers told reporters that they also did not receive notifications that their flights were postponed or canceled. Some said they were handed a sheet of paper with information about this already at the airport.

Level is a low-cost airline created by IAG (International Airlines Group), the parent company of British Airways and Iberia. In a press statement, Level airline communications and marketing manager Hugo Track said passengers affected by the flight rescheduling had been alerted via email. However, the company apologized for the inconvenience and offered a full refund and re-booking for alternative dates.

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