Mom from California claims that the airline transplanted her from her son, and then demanded additional money

Mom from California claims that the airline changed seats on the plane, and then wanted to make an extra $ 75 for the opportunity to sit next to her little son.

Фото: Depositphotos

The incident occurred before her flight on a flight of Sun Country Airlines from Providence, Arizona, to San Diego. She says that when booking tickets through a third-party website, she chose two places next to each other.

A woman who gave only her name, Aliss, claims that when she arrived at the airport, she found out that her seats had changed and the airline was trying to charge her extra 75 dollars for trying to return to the previous place.

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“I can't pay for this. For $22, they offered to place us next to each other,” she told ABC News.

Fortunately, another passenger agreed to give up her seat so that Eliss could sit next to her son. However, the problems did not end there. Eliss claims that her flight was delayed at 9 hours. According to her, the airline offered passengers vouchers for $ 200 for the delay.

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In a statement to Fox News, a representative from Sun Country Airlines said: “We apologize. This was not the level of service that we strive to provide, since our policy is to ensure that children always sit with an adult along the route for free. ”

“We consulted with our staff at the airport to make sure that employees comply with the company's customer service policies. We returned to the passenger all the money for changing seats. We also confirm that two seats are registered next to each other on its return flight. Our team re-sent vouchers worth $ 200 because of the flight delay to the email address we have in the file, and we also added an additional voucher worth $ 100 for the inconvenience, ”added the airline.

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