Tesla spent almost 10 months in repairs after a minor accident.

Фото: Depositphotos

Evan Nu, a senior technical specialist at Motley Fool, purchased the Tesla Model S in 2015. However, after six months his wife had a minor accident and the car has been in the workshop since then due to a disruption in the supply of necessary parts.

He shared his impressions about car repair in a blog for Motley Fool.

As of March 2017, almost 8 months have passed since the start of the renovation.

“You can assume that the car was involved in some kind of terrible accident, and it takes a huge amount of time to recover. But this is not so: the accident was an ordinary one, and the delay was caused by the fact that for 5 out of 8 months we had to wait for Tesla to send all the necessary parts to the workshop, ”Nu said.

In 2011, he acquired Tesla shares for the first time, and at the end of 2015 decided to buy the company's car. To save money, he bought a used Model S from an authorized dealer.

The car was delivered 27 January 2016, and 11 July 2016, an accident occurred.

At the time of the accident, the wife of Evan Nu was driving the car, by coincidence, he ended up at the Tesla factory in the city of Fremont, California.

“My wife called me in a panic, annoyed by the fact that she had an accident. She did not suffer, but got the car. She was just returning home from work, and just stopped at a traffic light, as a young guy drove into it, who did not have time to brake in time, ”says Nu.

According to the employee Motley Fool, although the speed of the person responsible for the accident was small, due to the fact that the body of the Model S contains more aluminum than the body of other cars, it turns out to be lighter, but less durable.

“On the other hand, it absorbs impulses better on impact, but also costs more. As a result, if Tesla gets into an accident, the car body looks very bad, but the passenger compartment and passengers usually do without damage, ”said Nu.

Most of the routine service Tesla takes over. To eliminate more serious damage (for example, body repair), the company concludes contracts and conducts certification of auto repair shops. Their specialists order parts from Tesla and assemble and disassemble the vehicle.

After three months, the workshop did not receive all the necessary parts. Nu tried to contact the company's customer support to figure out what the status of his order was and when the details would go to Colorado.

However, according to him, none of the support staff was ready to tackle his problem.

Finally, one of the managers took up the problem, and parts began to gradually enter the auto repair shop, however, according to the owner of Tesla, they came in almost one piece, and there were not enough of them to start repairs.

“Key missing pieces were the boot lid and rear wing. In November 2016, after 4 months had passed, Tesla representatives assured us that all parts would arrive at the workshop no later than the last week of November. But they never came, ”says Nu.

In mid-December, the car service center received the necessary, but not all, details, and set to work, interrupting for the New Year holidays. In the middle of January, 2017, when the car-care center was supposed to return to work, the mechanics found out that Tesla had not sent them rivets.

Later, the body work was completed, and the auto repair shop notified Nu that the car was being sent for painting, after which specialists would check the electronics and everything would be ready.

“It turned out that we now need to replace the 12-volt batteries, which no longer hold a charge. Perhaps because the car stood motionless for a long time,” Nu wrote.

The store ordered batteries a week and a half ago, they should be delivered before March 12, but Nu is not sure that there will be any more difficulty.

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