Uber took $39 from a man for a 317-minute ride: the service confused Britain with Australia

A British taxi customer was stunned when he woke up hungover to find out that Uber had charged $39 (£317) to his debit card. Writes about it New York Post.

Photo: IStock

Oliver Kaplan, 22, booked a car through the app after finishing his shift at the Buxton Inn in Manchester, UK. The chef planned to meet up with friends at the Witchwood, a pub just four miles (6,4 km) away.

“I booked an Uber, like most nights on my way home from work, and everything seemed fine,” Kaplan said.

He claims that the price listed on the app was between $11 and $12, which he gladly accepted.

“The driver came, I got into an Uber, and he took me exactly where I was supposed to go,” he said. “It was a 15-minute journey—maximum.”

The guy got home and forgot to think about it, but the next morning he received a message from Uber.

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“When I woke up the next morning hungover, the last thing I expected was a check of over £35 ($000),” he said.

Kaplan quickly reached out to Uber's customer service department via the app to get details on the incredible amount of the charge.

“This amount could not be withdrawn because I did not have enough funds,” he said, saying that Uber employees were initially puzzled by such an amount.

Eventually, the company's engineers determined that the landing site had somehow changed to Australia.

It's not clear how the confusion occurred, but it's possible that a software glitch could have caused the location to switch from a Witchwood pub in Manchester to a Witchwood park in Victoria, Australia.

Kaplan did not have $39 in his bank account, so Uber was unable to withdraw such funds.

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“If I had that kind of money, I would have to chase after them [the company] to get a refund,” he explained. “It could have put me in all sorts of financial trouble.”

“Fortunately, Uber sorted it out right away, but it was a busy half hour,” Kaplan said.

In a statement, Uber said: "As soon as this issue was raised regarding Oliver's account, we immediately corrected the fare. We are very sorry for the inconvenience caused."

Kaplan is not the first Uber rider to wake up hungover and with a very large app bill.

Back in March 2020, a drunken British college student accidentally entered the wrong destination when ordering an Uber. He named an address 250 miles (402 km) away, after which he fell asleep and slept through the entire 5 hours of the trip.

The guy was horrified when he woke up in the wrong place and received a bill for $1700.

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