Samsung users: Turn off your Note 7 immediately

Photo: depositphotos.com

Samsung has announced that it has stopped all sales of its new Galaxy Note 7 smartphone in connection with reports that the devices continue to burn even after repairs.

The company also urged consumers who have already purchased a new model not to use it and turn off the power while specialists are trying to understand the causes of the marriage.

“We are cooperating with all regulatory authorities in the investigation of several incidents related to the Galaxy Note 7 that have been reported recently,” the company notes on its website. “Because consumer safety is one of our priorities, Samsung is calling on all of its partners who ship and sell our products around the world to stop selling or exchanging Galaxy Note 7 devices until the investigation is completed.” .

Here is what you should do if you have a Galaxy Note 7:

1. Immediately stop using it and turn it off.
2. Do not recharge it.
3. Do not take it to the plane and the train.
4. Visit your local Samsung store, your mobile phone service provider, or the retail store where you bought the phone. You can offer a full refund or replacement on your Galaxy S7 or Galaxy S7. If you want to exchange your smartphone, you will receive a gift card for $ 25. If you bought your Galaxy Note 7 on samsung.com, you should call 1-844-365-6197 for information about your next steps.

What is going on?

Samsung unveiled the Galaxy Note 7 in August. Then the smartphone was called one of the best Android phones. He was supposed to be Apple's main iPhone 7 competitor.

However, soon buyers began to receive complaints about defective batteries, exploding during charging. According to Samsung, we are talking only about 35 cases of fire on 2,5 million devices.

As a result, Samsung recalled the entire batch and released an improved smartphone model. Then the company assured that after making the corrections it was safe to use the devices.

But at the moment it is already known about 2 cases of ignition of devices issued to consumers instead of defective ones.

It is recommended that customers who have the original Galaxy Note 7 or an updated model, issued in return, disconnect the device, do not use it, and don’t try to fix the defect on their own in any way.

Samsung asked all its wholesale and retail partners around the world to stop the sale and exchange of Galaxy Note 7 for the period while the investigation is ongoing.

According to the Korean media, in the near future, Samsung is likely to finally stop selling the new smartphone.

Why do they explode?

Samsung uses the standard lithium-ion batteries that the rest of the industry uses - what makes them so dangerous?

It is important to understand the design features of such batteries. They contain cathode, anode and lithium.

The cathode and the anode are separated by an organic liquid electrolyte and a porous separator membrane.

Lithium moves through the pores of this membrane between the cathode and the anode.

If the battery is charged too quickly, a large amount of heat is generated, and lithium flakes may form around the anode, which causes a short circuit.

Other defects that can lead to a short circuit include the presence of pollution in the form of a small amount of metal or miniature holes in the body of the smartphone, which occur after several charges as a result of thermal deformations.

How did this affect the company?

The scandal with smartphones has already led to a fall in the capitalization of the Korean company.

Only for 2 of the day after the start of the scandal Samsung shares fell by $ 158. Taking into account the number of outstanding shares, the fall in the company's market value at the beginning of September amounted to more than $ 22 billion.

On Tuesday, amid news of the revocation of defective phones, the company's shares fell by 8%.

According to technology analyst Andrew Milrow, the scandal with exploding phones occurred at the most unfavorable moment for Samsung.

“Samsung was catching up with its competitors. But this catastrophic mistake will seriously damage the company's position in the smartphone market,” Milrow told the BBC.

The current fiasco, according to experts, can have a very negative impact on the degree of consumer confidence in the company's products.

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