Passengers Delta 12 hours spent on the plane, which could not fly to Los Angeles

Delta is under a flurry of criticism after it kept passengers aboard the aircraft for almost 12 hours.

Фото: Depositphotos

Flight 2195 was on the list of canceled or delayed due to an ice storm in Kansas City, writes New York Post.

Despite the fact that the airline worked on that day Southwest, American and United, у Delta there were the biggest delays and problems.

One of the passengers, Ann Ngo, said that she had stayed with 6: 30 to 18: 00, awaiting departure to Los Angeles. After that, this flight was canceled altogether.

The next day, her flight of the same airline was again delayed, forcing her to book another flight. Deltawhich ultimately flew 34 hours after scheduled time.

Ngo said she only received a $ 100 voucher from the airline for inconvenience.

The representative Delta She apologized and explained that the airlines had to delay and cancel flights due to bad weather.

“A significant amount of ice accumulation caused a long time to remove the icing on the surface, causing some delays in flight. This in turn affected the waiting time for arriving aircraft, since the crews Delta worked to de-ice the planes,” said Lisa Hellerstedt.

Matt Montgomery, another passenger on the flight Delta, wrote in Twitterthat "the great incompetence associated with the flight number 2195, defies all logic."

Montgomery added that after the flight was canceled, no one from the airline met the passengers at the gate. Instead, they were given cards with customer service number. Delta.

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