What to do if the airline did not let you on the flight - ForumDaily
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What to do if the airline did not let you on the flight

Photo: depositphotos.com

Photo: depositphotos.com

You may be denied carriage during your trip. In this case, you will be helped by the knowledge of the system and its rights, says Flight rights.

There are two types of refusal: compulsory and voluntary.

Forced failure

You will not be able to fly if your air carrier refuses to transport you, even if you don’t represent a danger and arrive in advance at the airport with confirmed booking.

In the event that this happens, your carrier must do one of the three:

  • offer you the option to take the next flight;
  • offer you a departure for another date convenient for you;
  • refund the full cost of the unused ticket.

If you decide to take the next flight, the air carrier should take care of you and provide its assistance while you are waiting for the flight.

Under the care and care means:

• food and soft drinks (in a reasonable ratio with the waiting time);
• hotel accommodation (if overnight is necessary);
• organize and pay for transport between the airport and the hotel (if necessary);
• make free 2 phone calls / faxes / emails.
If the airline does not provide you with assistance and you have to do everything and pay for it yourself, save the checks for reimbursement of your expenses. You have the right to do so.

Voluntary denial of carriage

In the event that an air carrier motivatedly waits for passengers to board a flight, it first seeks volunteers who are ready to refuse their confirmed reservation in exchange for benefits.

If you agree to cancel your ticket, you automatically voluntarily give up the benefits mentioned above that your air carrier must offer you:

  • offer you the option to take the next flight;
  • offer you a departure for another date convenient for you;
  • refund the full cost of the unused ticket.

Remember that if the air carrier calls on volunteers to refuse their tickets, then those passengers who do not want to refuse, but who are still refused to be transported, are referred to those who were forcedly refused.

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