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Amazon couriers will assemble and install furniture and appliances for customers

Amazon is creating a service that will instruct delivery drivers to collect furniture and appliances for customers, writes Business Insider.

Photo: Shutterstock

According to Bloomberg, citing people familiar with the matter, Amazon is creating a new furniture assembly service that will instruct delivery drivers to unpack and assemble items for customers.

The premium service is supposed to help avoid frustrating customers if they don't realize that their purchase requires assembly and installation. One source told the publication that the service is likely to be introduced in Virginia along with two other areas.

As part of the new service, Amazon drivers will unpack boxes, collect items such as sofas and beds, install appliances such as washers and dryers, and take out items if a customer is unhappy with the purchase, Bloomberg reported.

Detailed information on possible prices or the launch date of the service is not yet available.

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Some customers now have the option of bringing in another technician to assemble the product at a later date, but Amazon's new service will now compete with online furniture retailer Wayfair and other major retailers such as Home Depot and Lowe's that offer similar assembly and installation services.

Wayfair, an online furniture retailer, tumbled after the news, as did Best Buy, Home Depot and Lowe's.

E-commerce gained traction during the pandemic, and with it, online sales of high-value items like furniture also skyrocketed as people stayed home and worked on home improvement projects.

Internet sales of furniture and home furnishings grew 2020% in 41, Bloomberg reports, citing Coresight Research. This growth is expected to continue as people receive financial aid for the coronavirus and the pandemic begins to subside as more Americans get vaccinated.

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Truck drivers are under increasing pressure amid the rise of e-commerce during the COVID-19 outbreak. However, even before the pandemic, Amazon delivery service employees referred to harsh working conditions - for example, they said they had to pee in bottles while working.

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