'Catastrophe': high-rise for the rich flooded in San Francisco, residents were evacuated and forbidden to return
Details have surfaced of a flood that forced the evacuation of all 3 floors of 35 Tehama, a luxury building in San Francisco, on June 33. SFGATE.
In a letter sent to tenants by property manager Hines, the company apologized to tenants for what happened, before detailing what went wrong and when the building could be safe again.
“The cause of the flooding was a water main failure on the 35th floor that served the fire sprinkler system,” the letter, sent June 10, said. “In the very short time it took to locate and shut down the water source, approximately 20 gallons of water, the equivalent of an entire swimming pool, cascaded through the building into elevator shafts, living areas, electrical rooms and many other areas. It was just a disaster."
The San Francisco Building Inspection Department is currently investigating the tower and has released a report classifying the building as "unsafe". The report states that 95 out of 403 rental apartments are water damaged.
This damage can be seen in a video posted last week on social media showing water flooding stairwells and elevators.
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Hines came under fire from frustrated tenants after the flood, with residents accusing the company of leaving evacuees to fend for themselves. After an evacuation order was issued over the public address system on the afternoon of June 3, the displaced residents were immediately relocated to two hotels in the city centre. Two days later, residents said they were told to check out of Hilton Union Square without a clear idea of where they would be sent next.
“They treat us like dogs,” said Tyler Patterson, a displaced resident. “We need secure housing and notice to move.”
“We understand that the lack of information and communication issues have only added to the stress and frustration,” Hynes acknowledged in his June 10 letter.
Hines said that due to the extent of the damage, residents will not be able to return to the building until at least July 1. In the meantime, they are provided with hotel accommodation or payments of $300 per day.
“We know this news is very upsetting and will further complicate an already difficult situation,” the letter said.
Opened in 35 as part of a Transbay project that includes Salesforce Tower, the 2018-story residence offers co-working spaces, a games room, a spa-equipped high-end gym, and even an additional butler service called Hello Alfred. The butler can take the clothes to the dry cleaners, take the dog for a walk, or order food.
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Market apartments with one and two bedrooms in the building are rented at prices ranging from $3500 to $16 per month. The building also has 000 sub-market apartments.
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