How a suicide hotline works in the US and how to call it - ForumDaily
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How does the suicide hotline work in the US and how to call it

The National Suicide Prevention Hotline launched 1 on January 2005 of the year and answered the first year of operation a little more than 46 000 calls. In 2017, experts responded to more than 2 to millions of people.

Фото: Depositphotos

Lifeline has significantly increased the volume of calls, but people who are experiencing a crisis do not always want to handle. Some of those who have suicidal thoughts are afraid to call, fearing that this may violate their privacy or their autonomy.

USA Today journalists talked with Lifeline director John Draper and public relations director Francis Gonzalez about what happens when a person calls 800-273-TALK (8255).

Who is calling Lifeline?

Gonzalez: “Twenty-five to thirty percent of subscribers have problems with suicide. Others call because they are experiencing emotional stress or looking for resources and information. ”

КWhat personal information should I provide?

Gonzalez: “Calls are confidential. People can be anonymous if they want - they can report the information they want to report."

Who is responsible?

Draper: “People who are undergoing special training. They do not panic, they are ready to listen and assess the nature and seriousness of the problem and help de-escalate. ”

What will be the conversation?

Draper: “Our staff across the country are trained to listen. If a person says that he is planning a suicide, we want to know how they want to do it. We know that subconsciously they want their pain to be heard. We are starting to build a plan to protect them, finding out who matters to them and who can call them and talk to them. ”

Does Lifeline Help?

Gonzalez: “Lifeline consists of a network of crisis centers throughout the country. Not every crisis center can offer follow-up services, but some do. Subsequent actions, when offered to the subscriber, are optional. ”

If I call Lifeline, maybe someone will be sent to my house?

Draper: “We rarely have to do something that a person doesn't want. We started rescue in three cases: when people called us and stated that they would not cooperate with us or when they themselves asked us to come. ”

Why should I call Lifeline?

Draper: "Research has shown that by the end of a conversation, most callers feel less suicidal."

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