From life: why they do not like buyers in US stores

You've all probably heard about the excellent service in American stores. About how the employees are always smiling, ready to help and do everything to ensure that you return to the store again. My downstairs neighbor, Joseph, has worked for 7 years in various American retail chains (Walmart, Target, and now works at Costco). According to him, employees undergo many trainings and are under constant supervision of the management of retail chains. “We are taught to love customers, but sometimes it can be very difficult.”

Фото: Depositphotos

Today I want to share a few stories from the life of an American trade officer about why it is difficult to “love” a buyer.

Leave the selected product on the shelves of another department

Фото: Depositphotos

When the buyer, having chosen a product, puts it in his cart, and after a while decides that he does not need it, he does not bother to return it to the place, but simply puts it out of the cart where it is passing at that moment. All this product has to be spread to employees, and this is frustrating.

If you change your mind about taking a towel or hat and put them in the toy department, that’s not so bad, but if you put milk or steak in the towels department, then the products can simply go bad and ruin the appearance of other goods.

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“One day, during the nightly display, I found an egg pack on a stack with t-shirts,” says Joe, “several eggs were broken and their contents spoiled several top t-shirts. Oh, those beloved customers! ”He laughs.

Attempts to return what is impossible

Фото: Depositphotos

“When I was working in the returns department (at Target), a woman came to me and tried to return a bra. According to the rules, it can be returned if the product is defective or simply does not fit/did not like, but it should not show strong signs of wear. (I remember that in our country linen cannot be returned at all, maybe something has already changed?).

“However, what the woman laid out in front of me did not fit these requirements in any way. The straps on the product were stretched, only a pale tint remained from the bright red color (due to repeated washings), but traces of the deodorant were clearly visible. Everything indicated that it had been used many times. The woman brought it in a grocery bag, and when asked about the receipt or packaging labels for the item, she replied that the bra belonged to her mother and that she could not find any receipts for it.”

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“After she was refused to return the goods, she argued for another half hour, then demanded to call the manager and argued with him as well. And I immediately asked someone to replace me and ran to wash my hands, because I touched THIS, brrr...”

They want to enter the store after closing

Фото: Depositphotos

For 10 minutes before the store closes (Costco), the speakerphone alerts all customers that the time of shopping is coming to an end. When the store runs out, the store will close only when the last customer leaves the store. Naturally, no one urges and does not call for buyers who are already in the store to leave it faster (although everyone thinks about it, Joseph laughs).

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And then one day after the end of the store's time, I stood at the entrance to notify customers that the store is already closed. (In the US, do not close the door of the store while customers still have in the store). An elderly couple appeared in the doorway. I greeted them and with a smile (as it should be) informed that the shop’s working time is over and that we will be happy to see you tomorrow.

The man continued to roll his cart to the store without paying attention to me. Then I blocked his way and he smiled and repeated to them that the store had already finished his work. The woman began to shout curses at me, and the man extended his hand to me, wanting to push me out of my way. I understood what he wanted to do and said: “Sir, I think this is the last thing you want to do, there are a lot of witnesses around and they will not be on your side ...” It affected him, he swore, recognized my name and they left.

Cannot accept NO

Фото: Depositphotos

Again, the case on the return, the woman brought back the shoes and everything was fine with her. When I started to issue a refund, I asked the woman to give me a bank card, which was paid for, but instead she gave me a phone number so that I could call her husband. The card was his and he bought shoes too. I explained that I had to carry the card through the terminal and only after that money could come back to it, but the woman did not want to hear NO and continued to shout at me. Buyers are so used that they are always right, it seems they have forgotten that there are some rules.

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