The airline has mixed children and sent to the wrong cities
American airline JetBlue was in the center of the scandal because of the mistake made when transporting two children flying from the Dominican Republic to the United States unaccompanied.
One of the 5-year-old boys was scheduled to fly to Boston, and the other to New York. The children's parents paid the company $100 for transporting minors without an accompanying person. In addition, the boys had documents with their names on them, and one even had a personalized bracelet on his arm. However, the company employees managed to confuse the children and put them on the wrong flights, as a result of which the kids “swapped” cities.
The mother of one of the children, 38-year-old Maribel Martinez, met her son at New York's John F. Kennedy Airport, but instead she was given someone else's child, who also had her offspring's documents.
The shocked mother reported the mistake to airline staff. “I thought my son had been kidnapped and I would never see him again,” she later told reporters.
In search of his son Martinez took several hours. It turned out that he flew to Boston. On the same day, the child was put on the plane again and this time brought to New York.
Meanwhile, the boy's family hired a lawyer. He intends to sue JetBlue for negligence.
The airline itself said that it understands the grief of the children’s relatives, but notes that the children “were under the care and supervision of JetBlue crew members at all times.” The carrier refunded the children's parents the money for the tickets and also provided a credit in the amount of $2100. However, Martinez claims that the company never apologized to her. According to the woman, after the incident she does not intend to use JetBlue services.
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