Airlines will refund passengers for late baggage

Online ticketing systems are bound to be objective. Photo: depositphoto

In the near future, tourists traveling by plane will have the opportunity to save money. The White House announced several measures that are aimed at protecting the interests of air passengers. First of all, the changes relate to the transportation of baggage and online ticket booking systems.

According to Time money, the government is demanding that airlines be required to refund money for baggage transportation if it was delivered “significantly late,” the Department of Transport said in a statement.

At the same time, as journalists note, there is still no clear definition of what deadlines should be considered “significant delay.” As journalists suggest, we will most likely talk about cases where luggage is left at the transfer airport or is mistakenly sent to another city.

Meanwhile, on Wednesday at the conference of the International Air Transport Association in Dubai, it was announced the introduction of a new baggage tracking technology. It is alleged that it will help reduce the loss of baggage by 25% in the coming 7 years.

Passengers will return the money if the luggage is lost. Photo: depositphoto

Another requirement of the department of transport concerns the services of buying tickets. Authorities require online services and agencies to provide customers with neutral flight pricing information.

“We want to prevent agents from promoting an airline higher or lower in search results through compensation,” a Department of Transportation spokesperson said in a statement.

Also, airlines are required to show customers the full price of the ticket with all fees.

Interviewed by Time journalists, representatives of the airlines agreed that the innovations were correct, but they could slightly change the system of purchasing tickets. In particular, in recent years, airlines have been trying to lure customers from sites that offer cheap tickets, in return, large players provide additional services: an airport lounge, more comfortable seats, and so on.

“It’s not the airlines that will benefit from the innovations, but third parties - sellers of cheap tickets,” says Nicholas Calio, president of the airline association Airlines for America.

At the same time, the White House stated that all these measures are aimed primarily at protecting the interests of passengers. “We want to ensure that consumers don't pay for services they don't receive. And they also had a choice,” says Jason Furman, an economic adviser at the White House.

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