American Airlines lost the passport and green card of an 11-year-old passenger - ForumDaily
The article has been automatically translated into English by Google Translate from Russian and has not been edited.
Переклад цього матеріалу українською мовою з російської було автоматично здійснено сервісом Google Translate, без подальшого редагування тексту.
Bu məqalə Google Translate servisi vasitəsi ilə avtomatik olaraq rus dilindən azərbaycan dilinə tərcümə olunmuşdur. Bundan sonra mətn redaktə edilməmişdir.

American Airlines loses 11-year-old passenger's passport and green card

The mother of an 11-year-old who was traveling alone said American Airlines lost her son's passport and green card when he was returning home to Austin, Texas. Writes about it Business Insider.

Photo: IStock

According to Flavia Hagan, the passport and green card were not returned, and she found out about this only after checking her son's bag a week later.

He had to make three flights to get from Recife in Brazil to Austin on 27 July.

“This is a terrible situation,” Hagan said. “I am very upset and angry.”

A flight attendant took her son's documents, including a boarding pass, when she escorted him through immigration in Austin, but did not subsequently return them.

“When I returned to the airport, they told me that the documents were not there,” Hagan said.

On the subject: Loss or theft of a green card: what to do in such a situation

American Airlines initially told her, "Looks like the passport has been sent to our central baggage office."

She tried to call the office four times but couldn't talk to anyone, so she filed a lost property claim.

However, on August 11, a support agent informed Hagan that they did not have the documents.

Hagan said her son is visiting his father in a hospital in Brazil and if his condition worsens, her son will not be able to return because he has no papers.

You may be interested in: top New York news, stories of our immigrants and helpful tips about life in the Big Apple - read it all on ForumDaily New York

Now she has to deal with immigration to get a new green card, which she says will be expensive. She will also need to get a new passport, which is difficult as she needs permission from her father.

“This is a mess, I will need to hire a lawyer and then wait a long time to get his passport,” Hagan said.

American Airlines told her they would do everything in their power to help recover the lost documents. However, they did not offer to reimburse Hagan for the cost of replacing a passport and a green card.

Read also on ForumDaily:

If you are tired of answering machine and chatbots: how to reach a live operator in USCIS

TSA PreCheck vs Global Entry vs CLEAR: how to get through airport security quickly

Convenient and Economical: 11 Unexpected Services You Can Get at a Supermarket Bakery

McDonald's does not make money on burgers, and ZARA does not make money on clothes: you will definitely be surprised to learn what brings in the main income of business giants

Pollen, smog and smoke: 5 US cities with the highest risk of developing allergies and asthma

documents American Airlines a loss Incidents
Subscribe to ForumDaily on Google News

Do you want more important and interesting news about life in the USA and immigration to America? — support us donate! Also subscribe to our page Facebook. Select the “Priority in display” option and read us first. Also, don't forget to subscribe to our РєР ° РЅР ° Р »РІ Telegram  and Instagram- there is a lot of interesting things there. And join thousands of readers ForumDaily New York — there you will find a lot of interesting and positive information about life in the metropolis. 



 
1066 requests in 1,190 seconds.