Amazon punishes customers who return orders.

Amazon company blocks customer accounts, which, in their opinion, return too many products, writes New York Post with reference to the Wall Street Journal.

Фото: Depositphotos

The e-commerce giant, which claims its mission to be "the world's most customer-centric company," is banning users who create "a headache for Amazon"Former investigator Chris McCabe told reporters.

And this creates problems for users who believe companies can safely return goods within 30 days.

“I have not received any notifications. If I knew, I would not buy clothes and shoes on Amazon" said Shira Golan after the company blocked her account because she had an "unusual" number of questions related to her orders.

23-year-old Golan said she was spending on Amazon thousands of dollars a year, and did not expect to be punished for returning items, especially when the items were damaged or did not match the order.

“I didn’t think it was that important, especially considering how much I buy,” the woman says.

The company accepts returns within 30 days after delivery for “most products”.

A company representative confirmed that Amazon banning users who “abuse” the policy, but did not provide specific figures on how many people suffered because of the frequent returns of goods.

“We want everyone to enjoy Amazon, but there are rare cases where someone abuses our service for a long time. We never make such decisions lightly, but with more than 300 million customers worldwide, we take action when necessary to protect the interests of all our customers,” the company said.

Former employees Amazon they say that the company bans users who return too often, or return the wrong items, or write reviews about the paid products on the site.

Computer algorithms calculate suspicious activity, and then all suspicious accounts are viewed by company employees and make the necessary decisions.

The company did not clarify what the rules for the return of goods, but said they reserve the right to block customer accounts.

Read also on ForumDaily:

A woman ordered toilet paper from Amazon and was billed $7000.

Whole Foods reduces food prices to Amazon Prime customers

What do local bankrupt retailers in the US open?

The horrors of Amazon: employees told about the constant surveillance and asthma attacks at work

The founder of Amazon helped the client to return the puppy stolen by the courier company

Do you want more important and interesting news about life in the USA and immigration to America? — support us donate! Also subscribe to our page Facebook. Select the “Priority in display” option and read us first. Also, don't forget to subscribe to our РєР ° РЅР ° Р »РІ Telegram  and Instagram- there is a lot of interesting things there. And join thousands of readers ForumDaily New York — there you will find a lot of interesting and positive information about life in the metropolis.