American Airlines leaves children unattended, food and drugs during the 13-hour flight delay

Parents in Washington and Oregon are unhappy with American Airlines. According to them, the airline did not notify them of the 13-hour delay in the flight from Charlotte (North Carolina) to Portland (Oregon), on which their children flew on 9 in August.

Фото: Depositphotos

Christy Hoyt, the mother of an unaccompanied minor returning home from a summer camp for children with a genetic disorder called neurofibromatosis, said she had to contact the airline’s crew herself to find out what was happening with the flight, no one warned of the delay writes Fox News.

“I just spoke with your flight attendant #1 Bailey on flight #1736 (after another flight attendant rudely yelled at me and turned off her phone) she states that they are not informed about unaccompanied minors and their policy! Even though we paid extra for each child, she said that no one in particular was assigned to be with the children to supervise them,” Hoyt wrote in Facebookturning to the airline.

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“At first she said the flight was delayed because the food had not been delivered. During. You made our children starve! She then said that the level of waste was too high and maintenance was required to eliminate it. What's wrong with you? When will you actually contact your parents and do your job and follow your policies?” the woman said indignantly in the post.

Hoyt said the children on the flight were not given dinner, and they could not take medicine because they had to take them with food. She added that some children did not have access to their medicines, as they were checked in and were in the cargo hold during the delay.

Kelly Phillips, one of the children on the flight, said the members of the group looked after each other after they were brought into the room for unaccompanied minors to wait for the flight to delay.

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“One of the older kids...he has a hard time coping with a lot of stress. He may have seizures if he is overtired. His seizure medication was in one of the suitcases that was in the overhead compartment of the plane, so we tried to keep him calm,” Kelly said.

American Airlines said the flight had "a mechanical delay that left the plane in Charlotte all night." The flight flew to Portland on Saturday morning.

“Our team is in the process of communicating with the families involved and sincerely apologizes for this negative experience. We will conduct an internal review with our crews to understand how we can do better next time,” the statement said.

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