Online shopping loved by Americans during the pandemic
Due to the coronavirus, we increasingly shop from home. Consumers say these stores are best at meeting customer needs online. MoneyTalksNews.
Even if online shopping was not your favorite pastime in the past, chances are good that you are used to shopping during the coronavirus pandemic.
This year, Americans are relying more than ever on the convenience and now security of online shopping.
Three online stores have become leaders in customer service quality: Costco, Etsy and Nordstrom.
These are the only companies to achieve an average score of at least 80 in the latest American Online Shopping Customer Satisfaction Index (ACSI) rankings. These ratings are based on interviews with over 30 clients, collected from April to September.
In fact, the news for online stores in general is not very good. Retailers' customer satisfaction scores plummeted 4,9% over this six-month period compared to 2019. No online retailer raised its rating during the pandemic.
Some of the nation's largest retailers - Amazon, Best Buy, eBay, Macy's, Staples and Target - scored a mediocre 77, the industry average for online retailers.
Listed below are the online stores included in the latest ACSI report and their score on a scale from 0 to 100:
- Costco: 80
- Etsy: 80
- Nordstrom: 80
- Kohl's: 79
- Newegg: 79
- HP Store: 78
- Nike: 78
- Amazon: 77
- Best Buy: 77
- eBay: 77
- Macy's: 77
- Staples: 77
- Target: 77
- Home Depot: 76
- Apple: 75
- Dell: 75
- GameStop: 75
- Gap: 75
- Groupon Goods: 75
- Lowe's: 75
- Overstock: 75
- Walgreens: 75
- Wayfair: 75
- Walmart: 73
- Sears: 72
According to ACSI, the decline in retailers' ratings indicates a "widespread decline in customer experience." The organization believes Amazon's 7% drop in rankings since 2019 deserves special attention.
“The biggest cuts in online giant Amazon were in inventory, navigation, variety, shipping and customer support. In comparison, Etsy has significantly improved customer support, while Sears, with the lowest overall score, has had significant shipping success, ”ACSI said.
stdClass Object ([term_id] => 1 [name] => Miscellaneous [taxonomy] => category [slug] => no_theme)Miscellaneous
stdClass Object ([term_id] => 12 [name] => In the US [taxonomy] => category [slug] => novosti-ssha)In the U.S.
stdClass Object ([term_id] => 9793 [name] => online stores [taxonomy] => post_tag [slug] => internet-magaziny)Online stores
stdClass Object ([term_id] => 10315 [name] => online stores [taxonomy] => post_tag [slug] => onlajn-magaziny)online shops
stdClass Object ([term_id] => 16789 [name] => shopping [taxonomy] => post_tag [slug] => shoping)shopping
Read also on ForumDaily:
Do you want more important and interesting news about life in the USA and immigration to America? Subscribe to our page in Facebook. Choose the "Display Priority" option and read us first. And don't forget to subscribe to ForumDaily Woman and ForumDaily New York - there you will find a lot of interesting and positive information.